Frequent questions
Products
What material are the photographs printed on?
Luster photo paper, matte finish.
What is its weight? (Photographs)
250 g/m²
What material are the illustrations printed on?
Hahnemühle paper, a paper made from pure cotton.
What is its weight? (illustrations)
308 g/m²
Can it be printed at custom sizes?
If you want another format in this type of paper, do not hesitate to tell me by writing to me by email and I will send you a quote back.
Orders
How do I know if my order has been placed correctly?
The order will have been placed correctly if you receive a confirmation by email. If you have not received this confirmation, check your spam email.
It may take up to 24 hours before receiving confirmation of the order. Once this time passes, if you have not received the confirmation email, please contact me as soon as possible.
Can I make changes to the order after placing it?
Depending on the modification of that purchase, it can be done, however, contact me by email and I will respond as soon as possible.
Can I cancel the order?
I cannot guarantee that I will have enough time to cancel the order so please contact me as soon as possible.
Can I modify my order details?
In the event that there is a mistake with the order information, let me know immediately by email with the information that I should modify.
Shipping and deliveries
What is the deadline?
Your order will take between 3 or 5 business days.
If there is any incident regarding your order, I will let you know as quickly as possible.
What is the shipping cost?
Shipping costs are €4.50
Can express shipping be done?
This is a small store, so I cannot guarantee that I can ship that order as quickly as you would like.
Are shipments made to the Balearic Islands, Ceuta, Melilla and the Canary Islands?
At this time they are not available for these regions, but they will be soon, stay tuned.
How can I track my package?
As soon as your order is processed and shipped, you will receive an email containing the shipping reference . Once you click on the tracking link for my order, it will redirect you to a page where you can track your package.
In case there is any error, please let me know.
I have not received my package!
Get in touch via email sending the order number and I will inform you about the status of your order.
Returns, exchanges and incidents
Has your order arrived with any damage?
In the event that the product you have purchased has any damage, send me the order number and attach the photographs of the product in question to the email.
I will contact you as soon as possible.
You sent me the wrong product!
In the event that the product you have purchased does not correspond to what has been sent to you, send me the order number and attach the photographs of the product in question to the email.
I will contact you as soon as possible.
Can a return be made?
It is only possible to make a return if the product is damaged or what you have purchased does not correspond to what was delivered to you.
Is there a cost for the return?
The return shipping costs will be borne by us, as long as the reason for this is justified.
When will I receive my refund?
If the case has been reviewed and accepted, the refund will be made within 15 days. If that deadline has passed and you have not received it, please contact us via email.
Payment methods
Can I make payments by card?
Credit cards, Visa, MasterCard and Maestro
Can I make payments with PayPal, Apple Pay or Google Pay?
Yes, these payment methods are also accepted.
If you have not found an answer to your questions, contact us by email so I can respond quickly.
info@lauraperezmyn.com